Zurich Insurance Group is a leading multi-line insurer that serves our customers in global and local markets.  With more than 55,000 employees, we provide a wide range of general insurance and life insurance products and services.

Insurance is a business of trust.  In times of hardships, Zurich always strives to support the needs of customers.  Being a reliable and customer centric insurance company, Zurich put great efforts to ensure our claims operations outperform other market players and maintain high service standards through consistently exceeding service level expectations:

• Reliable operations – adopt a monitoring mechanism for daily claims processing status for stable and reliable claims services delivery.
• Effectiveness – introduce underwriting hotlines who enable direct contacts between customer and claims handlers, thus successfully avoiding unnecessary misunderstanding and resolving issues timely and efficiently.
• Specialty & professionalism – promote knowledge sharing among employees and professional development to ensure delivery of high standard services.
• Quality & standard – process claims cases based not purely on policy provision but also other considerations like professional medical advice and customer well-being to ensure fair and favorable arrangement for our customers.
• Developing potential – utilize our expertise to provide trainings, seminars and knowledge sharing sessions for our distributors to better serve our customers during the claims process.