Everybody wants to live a longer, healthier and better life, and AIA embraces such in our brand promise to be ‘The Real Life Company’ of our customers.

AIA believes that the best medical protection is not only talking about providing customers comprehensive cover and financial support. We took the lead by redefining our claims service and launched the industry-first Personal Claims Service Management in July 2016. The service goes far beyond traditional service and allows customers access to 3,000 leading specialists around the world.

The service enables AIA to proactively engage ourselves throughout customers’ medical journey. By offering access to third-party and multi-disciplinary expert advice, support and assistance from our medical partner, customers can make informed decisions and get the best possible medical care – the right diagnosis, optimal treatment, avoiding unnecessary testing and invasive treatments. The whole process alleviates much stress, uncertainty and pressure from customers and their family members.

The Personal Claims Service Management is an innovative service that gives customers peace of mind beyond conventional insurance which they need most in times of sickness.