FWD continues to innovate customer-centric solutions and has launched “Instant Withdrawal Service”, that offers the most convenient service and make insurance simple & fun.

Tapping into the explosion in popularity of mobile wallets, FWD successfully integrated Tap&Go payment service with iFWD online platform, through a strategic partnership with HKT Payment Limited. Now, Savie and Provie insurance plans’ customers can withdraw cash value instantly through iFWD platform to their Tap&Go accounts. By only a few clicks, customers can start enjoying insurance value in daily spending anywhere worldwide or online via MasterCard® contactless technology.

This game-changing service disrupts the traditional withdrawal process, from a “manual & paper-driven procedure” to a “simple & user-friendly digital approach”. This automation not only offers customers a more diverse variety of convenient, efficient and paperless withdrawal option, but also saves our operation’s effort in handling small ticket-size withdrawal request.

Instant Withdrawal Service is the first step in our plan to provide an exceptional insurance experience to customers, we will leverage on this innovative solutions to explore more business opportunities, create product differentiation and launch in different FWD countries to change the way people feel about insurance.