To provide a distinctive and relevant experience for customers and partners to manage their claims at the time of need in a simple and easy manner, FWD has launched an innovative instant claims service through its customer servicing mobile app, FWD Moment, taking claims efficiency to an unprecedented level.

First-of-its-kind in Hong Kong, the claims solution leverages on the very latest artificial intelligence, enabling our customers to enjoy instant claims and pay-out in some circumstances. The whole claims journey is made easier and gone paperless, as customer can simply upload their receipts and our smart data will auto-fill, hence saving the time and effort of entering details manually. Furthermore, the claims process is shortened from a few working days to seconds, whereas our customers can also choose the way they preferred to receive claims payments, including via Faster Payment System (FPS), at the 7-Eleven convenience stores, or by direct transfer to their bank accounts.