FWD turns claims service from passive to proactive, from complicated to simple.

In order to provide our customers with immediate claims result and proactive claims support, FWD launched five innovative claims services – Noble Agents, Claims Ambassador, E-submission, 7-11 Claims Payout and 30-min Claims Payment.

FWD is empowering authorised Noble Agents to assess and approve claims, which ensure that clients no longer have to suffer from prolonged waiting time and uncertainties about their claims. Meanwhile, our Claims Ambassadors evaluate the required claims documents and assist to expedite claims processes. They are also authorised to approve claims applications, allowing customers to enjoy a more flexible and effective claims experience. E-submission and the 30-min speedy claims process shorten the turnaround time from days to hour. Last but not least, claims submissions made through 7-11 Convenient Stores largely reduce the clerical bottlenecks and critical downtime in claims process.

Our innovative claims services give greater convenience to our customers and make insurance more simple.